MyDigital ID is a government initiative for a secure and trusted digital identity solution. Identity verification refers directly to the government database without storing any personal data. It also facilitates access to online applications and portals using only one password and a single digital ID.

This means you can use MyDigital ID to login to various online applications and portals without needing different usernames and passwords.

No. MyDigital ID is a digital identification system for online transactions, while PADU is a database of Malaysian citizens and permanent residents.

No. MyDigital ID does not replace MyKad for transactions at physical counters. It is only used for online identification.

MyDigital ID is the only online identification platform in Malaysia that is certified and guaranteed to be secure. With one password and one digital ID, it facilitates access to various online applications and portals. Identity verification is done entirely online and refers directly to the government database without storing any of the user's personal data.

No, MyDigital ID does not store any biometric data.

No, MyDigital ID does not collect personal data or track user activities online.

No, MyDigital ID allows only one digital identity per user.

No, registration is free for all Malaysian citizens.

Yes, the MyDigital ID certificate is valid for 1 year from the date of registration. After the expiration date, users can renew the digital certificate via the MyDigital ID application.

Yes, MyDigital ID is available exclusively via smartphones. Users must download the MyDigital ID app to register and use it.

If a smartphone is lost or damaged, users must revoke their digital certificate using another device or a kiosk before re-registering online or at a kiosk with their new device through the MyDigital ID app. The app remains inaccessible without the user’s password.

If the MyDigital ID application is uninstalled or deleted, the digital certificate will become invalid. Users must first revoke the digital certificate before re-registering online via the MyDigital ID application or at a nearby kiosk.

MyDigital ID ensures security and privacy through: Single Identification: One ID for accessing government and private digital services. Trusted Ecosystem: A secure, reliable environment for digital interactions. High-Security Platform: Trusted authentication using user passwords and device-specific features. Secure Identity Management: Certificate signing and secure receipt by certified authorities. Mobile Compatibility: Leverages Android and iOS security features. Phishing Protection: Prevents phishing attacks with robust authentication. Minimal Privacy Footprint: Digital certificates do not access a centralized identity system in real-time. National Standards: Uses MyKad for authentication and complies with the Signature Act 1997, Electronic Commerce Act 2006, and Personal Data Protection Act 2010.

Yes, users can revoke their MyDigital ID online via the MyDigital ID app or at a kiosk. Identification documents are required for the e-KYC process for revocation.

There is very little risk. MyDigital ID uses QR code scanning through the app so service providers do not receive passwords or secret keys. This method prevents phishing attacks through fake websites. However, account security depends on the service provider.

MyDigital ID is designed to prevent identity fraud with these measures: Zero Data Retention: No user data is stored on our servers. Data Encryption: All data in transit is encrypted to protect your identity. Secure Processing: User data is only processed temporarily and immediately pushed away.

There is no way to recover the user's password. Users are allowed to make several attempts to enter the password correctly. If the user still cannot remember the password, the user needs to revoke and re-register MyDigital ID either via only or through physical kiosk.